Frequently asked questions
What does InfraLens monitor?
Anything with an IP address on your network: routers, switches, Wi-Fi access points, CCTV cameras and NVR/DVRs, biometric attendance machines, printers, servers and PCs. Each device is checked continuously and marked online or offline automatically.
Do I need to install anything?
Yes, one small agent on any always-on Windows or Linux PC inside your network. It does the discovery and checks locally and sends results to your InfraLens dashboard over HTTPS. No port forwarding or static IP is needed.
Can it find CP Plus and other CCTV cameras automatically?
Yes. The agent scans the subnets you choose and identifies cameras and recorders using ONVIF and vendor discovery, including CP Plus / Dahua-style (SmartPSS-like) discovery, so you do not have to type every IP by hand.
How do alerts reach me? Are there SMS or WhatsApp charges?
Alerts appear in the dashboard, by email, and in the InfraLens Android app, which plays a loud alarm for critical alerts. The app does not use SMS, so there are no per-message charges.
Can I monitor multiple branches or campuses?
Yes. Create a location for each site, install an agent there and see all locations in one dashboard. Plans differ by the number of devices, locations and agents.
Is my data safe?
Each organization’s data is isolated, all traffic uses HTTPS, agents authenticate with their own tokens and passwords are stored hashed. The agent only sends device status and basic device details, not camera video.
Is there a free trial?
Yes, new organizations get a 14-day trial. Contact us and we will set up your account.
Is there an iPhone app?
Not yet. The mobile app is Android-only for now; iPhone users can use the web dashboard and email alerts.
Still have a question? Email support@infralence.in.
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